At Jangra Kart, we are committed to maintaining the highest standards of transparency, ethics, and accountability in all our operations. This Grievance Redressal Policy ensures that every concern or complaint is addressed promptly, fairly, and effectively.
1. Purpose
The purpose of this policy is to establish a structured process for customers, employees, partners, and other stakeholders to raise concerns or grievances related to our services, products, or business practices. Our goal is to provide timely resolutions and ensure continuous improvement in our service delivery.
2. Scope
This policy applies to:
- Customers and users of www.jangrakart.in
- Employees, contractors, and associates of Jangra Tradelink Pvt. Ltd.
- Vendors, partners, and third-party collaborators
- Members of the public or any other relevant party impacted by our operations
You may report issues related to: - Service delays, product quality, or order discrepancies
- Violation of company policies or ethical practices
- Misconduct, fraud, or non-compliance with applicable laws
- Human rights or workplace concerns
3. Our Commitment
We ensure that every complaint received is:
- Handled with confidentiality and fairness
- Investigated promptly and transparently
- Followed by corrective and preventive actions
- Reviewed for root cause and long-term resolution
Our focus is on creating a customer-first ecosystem built on trust and accountability.
4. How to Raise a Complaint
If you wish to lodge a grievance or report an issue, please reach out to our Grievance Officer at:
📧 info@jangrakart.in
Subject Line: Grievance/Complaint – [Your Order ID or Concern]
Alternatively, you can visit our official website and submit your grievance form online.
5. Response Timeline
All grievances will be acknowledged within 48 hours, and a suitable resolution will be shared within 7–10 business days, depending on the complexity of the issue.
6. Escalation Process
If your concern remains unresolved or you are unsatisfied with the outcome, you may escalate the issue to our Management Team